Ethoca vs RDR
Ethoca and RDR are easy to mix up. Here are both definitions from the HighRisk Media glossary side by side.
Comparison table
| Term | Ethoca | RDR |
|---|---|---|
| Full name | Ethoca Alerts | Rapid Dispute Resolution |
| In short | Ethoca Alerts is a data-sharing service that lets issuing banks and merchants exchange information about disputed transactions, so a merchant can return the money before a chargeback is opened. | RDR (Rapid Dispute Resolution) is a card scheme program that lets the issuing bank return a disputed amount as a refund before the transaction turns into a full chargeback. |
| Verticals | Fintech, Nutra, Dating | Fintech, Nutra, Dating |
What is Ethoca?
Ethoca is a network for sharing data on disputed card transactions. It is owned by Mastercard, and the Ethoca Alerts product is widely known in the industry. When an issuer receives a cardholder's complaint about a payment, it sends the merchant an alert through the network while the dispute has not yet become a formal chargeback.
What is RDR?
RDR (Rapid Dispute Resolution) is a pre-dispute resolution program offered by card networks, primarily Visa. The disputed transaction is returned to the customer automatically, as a refund, and does not go through the standard chargeback process.