EBANX: [Brazil][PIX] Payment processing degradation

Affected components

• PIX
• Brazil - PIX

Official updates from EBANX

1. Identified · 23 August 2026, 10:02 UTC

   We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.

2. Investigating · 23 August 2026, 11:06 UTC

   The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.

3. Investigating · 23 August 2026, 11:47 UTC

   The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.

4. Monitoring · 23 August 2026, 12:01 UTC

   PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.

5. Resolved · 23 August 2026, 12:07 UTC

   This incident has been resolved. PIX transactions are processing normally, including transfers using PIX keys and QR code payments. Conversion rates have returned to expected levels.

Update texts are quoted as published by EBANX on status.ebanx.com. HighRisk Media does not edit them or estimate how many businesses were affected.