EBANX: [Peru][PagoEfectivo] Payment processing outage

Affected components

• PagoEfectivo
• Peru - PagoEfectivo
• Core Platform - Payments API

Official updates from EBANX

1. Identified · 29 October 2026, 23:20 UTC

   Payment method(s): PagoEfectivo Country: Peru Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.

2. Monitoring · 30 October 2026, 23:27 UTC

   PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.

3. Monitoring · 31 October 2026, 07:12 UTC

   PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.

4. Monitoring · 31 October 2026, 11:51 UTC

   PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.

5. Resolved · 31 October 2026, 12:07 UTC

   This incident has been resolved.

Update texts are quoted as published by EBANX on status.ebanx.com. HighRisk Media does not edit them or estimate how many businesses were affected.